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I have been a customer of Net-a-porter for years. Most recently, I ordered the same shirt in two different sizes because I wasn't sure which one would fit me properly. Once I determined the size that needed to be returned, I called them and got an RMA number. I got the return back to them after the designated 28 days -- and to my surprise, they mailed the shirt back to me stating that I had waited too long and the 28 days had passed. I was so surprised at this lack of customer service from a high-end luxury retailer. Not sure I will ever order from them again.
L T.'s review of Net-A-Porter earned 2 Very Helpful votes
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After a disappointing experience with a purchase, I feel compelled to share my story to caution...
Net a porter is a high end designer online store, so not unreasonable to expect excellent...
