The agents are not Realtors, you ask them questions such, I didn't see shutters, can you find out for me? And their answer was " Then maybe you should look for another property..."!?!? Or when I asked for the itemized list of extra charges, such trash collection, pet fees... will never answer. Also I end up receiving personal information such Income info from another person because I was emailed by mistake... unreal. Lots of room for improvement.