I would give zero stars, but that's not an option. All of the other bad reviews pretty much sum up how horrible this company is, so I'll just add this: Based off of my experience, plus the other reviews, it's likely that AHS will deny your claim for repair or replacement, even if your contract states that repair/replacement is covered. If your situation is like mine, AHS will use an incompetent contractor that doesn't fix anything, then try to force you to pay more money out of pocket. If you have a bad experience with AHS, you should file a complaint with the Tennessee Office of Attorney General (AHS is based in TN), and also file a complaint with the Attorney General's Office of the state where you live. This should lead to an investigation so that AHS will not be able to inflict so much damage on its customers. The reason AHS gives such horrible service is because not enough people file complaints with the Attorney General.