L S.

I ordered a washer/dryer/sidekick washer and pedestal during the LG Memorial Day sale. After wondering when it was shipping I called them after a couple weeks and they said it was getting ready to ship. A few days later I got an email it shipped. At the end of June I received an email to set up a delivery date so I chose July 12th since this was the earliest date. I got a confirmation on the date then took an unpaid day off work. I waited until late afternoon and nobody showed. I called delivery company (Costco Logistics) and waited on hold over 2 hours to be told it was never being delivered and they aren't sure where it is. REALLY? PS…. Costco Logistics is no better than LG. They told me they would let me know where my order was. NOPE! No nothing! After over a dozen calls and emails to LG/Costco Logistics, LG had the audacity to tell me my shipment is lost and I would have to reorder online at the higher price…. I had asked them to ship another new set of what I ordered but they can't seem to do that which makes no sense other than this is a total bait and switch if I ever saw one. They have kept my money over 6 weeks, and I have no washer/dryer that I paid for already. UNBELIEVABLE! I desperately need a washer/dryer and my refund. I finally decided to dispute the charge on my credit card since who knows when I'll get a refund from LG. They are the most incompetent company! I will NEVER buy anything LG again after the way they treated me as a new customer!

If I could give this company NEGATIVE STARS I would. I ordered a dress and sent in my measurements and told them to make it 3-4" longer than picture. It arrived as a short dress and was way too small. I have tried numerous times to send the dress back as this was all their error and they will not take the dress back OR do anything about this. They had the nerve to tell me to order another one and they would give me a discount. Really? I don't think so. DO NOT EVERY BUY FROM THIS COMPANY. I seem to be out $160 and I am not happy. Please spread the word that this is a fraudulent company and do not do business with them unless you want to lose your money.