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I ordered the Sheath/Column Scoop Neck Sequined Short Sleeve Backless Bridesmaid Dress in a standard size 8. The dress arrived later than stated and I had to chase them. When it arrived, the quality was poor and fits badly. Capped sleeves have no give so it is not possible to lift your arms and there was excess material at the lower back. They refused to offer a refund stating 'custom made' when previously noting it was 'standard sizing', ridiculous. They have no contact number for assistance so all communication is via email. Terrible customer service, just awful. Do not use this site. Avoid at all costs!
L S.'s review of Milly Bridal UK earned 20 Very Helpful votes
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It is a SCAM The dresses come from China not from the UK and are awful quality The wedding dress...
DO NOT BUY FROM THIS COMPANY! I frankly wasted money on this company to receive a poorly made...
Hi Customer,
Thanks for your feedback. We are sorry for making you unhappy.
Firstly, All dresses are made to order include standard size. Please note that all our items have varying processing times that are clearly marked on the product page. The total time it will take to receive your item is the processing time plus the shipping time.
Secondly, For the quality, most of the dresses listed on MillyBridal are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity. You also can check our real photos: http://uk.millybridal.org/style-gallery/all/
Thirdly, For the return, because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy: http://uk.millybridal.org/help/returns.html
Last, For the contact number, we do state about our phone number on the "contact us" page. You can have a check. However, due to the time difference and signal issue, we may not get your call successfully.
Pls, feel free to contact us if you have any questions. Our email address is service@millybridal.org. We are always here to help.
May you have a good day and keep in touch.
Kindest Regards,
MillyBridal Customer Care