L S.

I ordered items for Christmas well within the time frame to order and receive my items by the holidays.

My items arrive and the hat I ordered did not come, but rather a cheaper hat that was the wrong size. After not receiving a response to my email, and not receiving a call back, I used the online chat feature to notify them of this problem.

They told me it was too late to send me a new order in time for Christmas because the item was handmade, and so they offered to refund me the money and told me to donate the wrong hat to an animal shelter. As if the animal shelter pets are in need of snowflake hats when they are homeless?

The customer service representative proceeded to argue with me about my order, ignoring the fact that they did anything wrong and simply left me days before the holidays with nothing to give for gifts. There was no way to send me my actual order they said. Her answer to the problem, "our owner shipped out lots of hats that day."

I will NEVER use them again and would advise anyone who is looking forward to receiving any items to use a company that is more careful with sending out items. Certainly, online pet clothes boutiques are a dime a dozen so there is no need to use them.