Lou T.

I asked this company, which does shirt orders in the thousands, to print my one-off unique-image T-shirt. The experience was not without its problems, but the final result was spectacular, and although the experience was a little rough, I doubt that I could have attained a result as good as I did with a less steroidally muscular firm.

The problem I had was with a design flaw in the interface. I ordered a 100 percent cotton shirt. I then selected heather sapphire as the color. That was my big mistake. Because although heather sapphire is listed as a color usable for the 100 percent cotton shirt product, there is a little note near the bottom of the order page that says that heather colors will be 50/50 (cotton-poly).

So when I selected heather sapphire as my color, without any warning at all, my product was converted from a 100 percent cotton shirt to a 50/50 shirt. And the display gave no warning of this. In fact, below my color selection chart there was still a line that said "100 percent cotton" after I made my selection.

I have an allergic reaction to synthetic fabrics like polyester. So when my 50/50 shirt arrived, it was not wearable. I also was not happy with the plastisol ink (which has to be used on polyester shirts), since it has a strong chemical odor. The shirt *looked* fine but it wasn't the shirt I ordered, and it wasn't a shirt I could use.

I chatted with customer support and they said, no problem, we will send you a new shirt. So I asked them to change the color to sapphire instead of heather sapphire, and to make sure it was printed with water soluble ink (not plastisol).

They sent me my new shirt post haste and it was even more perfect than I had imagined. Beautiful colors, merged nicely with the sapphire blue color of the shirt itself.

So I would recommend this vendor; just be careful of the interface, as it still has at least one minor flaw. But if you do get in trouble with your order, my experience shows that this company will take the time to make it right.