After ordering 2 California Faucet products six months ago and realized I ordered the wrong product when I went to have it installed is where Build.com exceeded my expectations.
1) Impressive Technology: by the capture of my phone number they knew everything about me, my last order, where the product was shipped etc. zero questions were asked to ID me.
2) Impressive human customer service: "Robert" while on the phone set up a return authorization for the wrong product I ordered and immediately ordering the correct product. When I explain the urgency of getting the correct product he took it upon himself to call the manufacturer and reduce the 7-10 day lead time to overnight!
The correct product arrived perfectly and is being installed!
It's great when you see technology and people work together for a better outcome!
Lou