Lou M.

Their clothing is NOT true to size. An item I purchased was marked as size 18 and it just barely fit a friend who's a size 12. It is almost impossible to get a person in Customer Service. Their phone menu leads you down many different rabbit holes, many times to a dead end. When I finally reached Customer Service, I was told that when I ship back the item, I wasn't going to be charged the cost of the return postage because the defect was on their part. When my credit card bill arrived, I saw that I was charged the $9.99 cost for the return shipping. I called going through another phone menu maize and was told that I would be reimbursed. The following month my credit card bill arrived and I was not reimbursed. I just got off the phone with Customer Service and was told that they were not going to reimburse me because I ordered size 18 and they sent me size 18. They have a very bad return and Customer Service policy.