loukia k.

I booked a flight to Europe from the phone and not online.
The ticket, although long haul with British ( on their long haul the ticket includes 1 checked baggage) this ticket did not include checked luggage. They did not inform me, they did not alert me that I needed to check baggage. By the time they sent me the confirmation I had paid and it was a non refundable ticket.
They ARE NOT TRANSPARENT- and I am going to contact my lawyer because of their business policy.
They do not disclose on the phone that you need to verify your baggage allotment with the airlines. Over all BUYER BEWARE you are better off using another booking site that's more transparent.

L.