They are crooks. How can this place still be in business? Never mind that it was the worst ordering experience that I have ever encountered, they sold me a "grey market," product. I. e. A camera that was not intended for sale in the US (and I purchased it online in the US). Three years after buying the camera, I sent it to a Nikon authorized repair agent. Nikon just emailed me to say that they will not have authorized agents repair grey market cameras.