I placed an order for a ladder on 04/30. Site said to allow another 72 hours due to Covid. I continually checked the website for order updates to no avail. At first if you contact the 800 number it disconnected you. Sent an email and 5 days later got a response to tell me they would look into it and let me know in another 3-5 days. Still waiting for that follow-up. Used their live chat and all they would tell me is they have no idea as the warehouse hasn't processed it. This supposedly got escalated to their management and they were going to call me on this. That was four days ago and still no call. By far the worst experience I have had on line ordering something. I ended up cancelling the order. Having to wait 3-5 days for my money back. If you order anything you better not need it right away and forget getting any follow-up. Buyer beware.