I had a themed wedding to go to Sunday. On that week (Wednesday afternoon) I order a costume and paid extra to make sure it would come in time. $20 for 2 day Priority Express shipping which delivers on Sundays. So I was set no matter what. I noticed Friday morning when checking the tracking they had shipped it Priority mail and that it would not arrive until Monday. Not only is this not on time, it is not express since it USPS guarantees 2-3 delivery at the maximum.
I reach out to customer service through their online chat looking for some easy solutions to this error on their part but I end up getting in a circular argument for hours of how they did in fact ship it express. I sent them all the evidence in photos, their own shipping charts, links and even the FAQ from the main shipping site. None of the evidence was good enough and I even got the response "We couldn't download your info due to weather issues impacting the internet connection."
In the end somehow it was evidence vs their word. I kept pushing the evidence to the point the chat staff disconnected on me - must have been the weather: p
Needless to say, it got nowhere, the package arrived Monday and I ended up paying return shipping for $16 more dollars. It could have been easily solved had they actually were interested in doing their jobs. That was an expensive $36 headache I had to endure - Never ordering from them again.