Louise D.

I don't usually write reviews, but I feel the need to share my experience with Blog2Print. After reading some negative review about their customer service, I was a bit apprehensive, but decided to go forward with the books. I was making 3 blog books as a Christmas present for my adult daughter. The books had a total of nearly 750 pages. It is true that the process is a bit daunting, but I was able to work through it. I had an online coupon for 20% off which was expiring the night I finished editing the books. Unfortunately, the coupon code was not working. Knowing that they would already be closed, I called to let them know I was unable to use the code with the hopes that they would honor it the following day. I tried again on the next morning and the code worked, so I placed my order. Surprisingly, I received a call later that day from someone from Blog2Print asking me if I needed help with the code. Great customer service! My order was placed on December 1st and the books arrived on December 11th. The quality of the books exceeded my expectations, but there was one problem. In the process of shipping, the books rubbed against each other scuffing the book covers. I was very disappointed and call immediately. I reached a representative right away. She was very pleasant and helpful. She asked me to send photos of the damage and said that they would take care of the problem. Within 24 hours I received an email notifying me that new books would be shipped to me! In addition I was told I could keep the damaged ones. I was very impressed with their high quality of customer service. The new books arrived on December 22nd, just in time for Christmas. I couldn't me more pleased with the quality of the books, but more importantly the customer service I received. I will be making my daughter a new book each year and will definitely use Blog2Print again.