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1 Review by Louise

RentalCars.com

RentalCars.com

3/20/18

Do NOT use this company unless you want to overpay for car rental.
I rented a car in the UK through Europcar rented via rental cars.com. I had worldwide car insurance through my American credit card and have managed to utilize this in the last 15 years of traveling to the UK.
On arrival in the UK after 2 long flights I was told that Europcar would not accept any 3rd party insurance. As I had to have a car and had a meeting to get to I had no alternative but to accept the Europcar insurance but I told them I would dispute it once home and that I was very unhappy.
The cost of the insurance was almost double the original cost of the car rental.
I feel misled by both companies and rentalcars.com customer service has been less than helpful.
Btw when I was collecting my car in the UK there was another person from the USA having exactly the same issue.

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