Louis B.

I called a number that appeared to be that of the motel at which I wished to stay. The number turned out to be a GetARoom agent, but I did not know that. The agent told me that all the rooms were filled up. Slippery/Deceitful. (What he meant was that all the rooms for which GetARoom had contracted were filled up. Turned out the motel had many empty rooms) I asked if he represented the motel in question or was an agent for a booking agent. He said he was, indeed, a representative of the motel in question. Slippery/Deceitful. (What he meant by his answer was that his agency represented the motel in question as one of many motel chains with which GetARoom does business.) He offered to find another motel room in the same area and for approximately the same price. That surprised me. Why would a motel offer to find me another room elsewhere? I asked about this. Oh, this is a service that the motel provides as a service. This time he was not only Slippery/ Deceitful but Lying. Yes the agency, GetARoom, will try to find me another room, but this is not a service of the motel in question. At this point I should have hung up, but I believed, after talking to him, that most rooms in the area were indeed filled up and I had no choice. In the end, I was charged $118.82 for a room that would have cost me about $80 if I had been in direct contact with the motel and not this GetARoom agent. I thought booking agents were supposed to help you find a room at a reduced rate and not one that is 50% higher. I tried to cancel but was told the motel has a no cancellation/no refund policy. Slippery/Deceitful (What he meant was the motel had a no cancellation/no refund policy for booking agencies, not for customers.) I called GetARoom on the phone to object. Sorry. The motel has a no refund/no cancellation policy and you agreed to it. Repeat, You agreed to it. Yes, in ignorance (likely, naivety also) I had agreed to it.

Louis B