Lou F.

I am writing to complain about a booking I made for flights from Newcastle to Prague with 1 stop in Paris. The booking reference is *******802 and airline booking reference is outbound 2zg67e and return sn5l3w. I paid £194.30 for return flights which debited my account. The flight going over was fine but on my return (even after my email confirmation) on arrival to the airport, they explained I was not booked on the flight even though all the documents said I was. As a result of this I had to pay 120 euros to get to paris and by the time I had spoken to AirFrance, I had missed the plane and they also confirmed I was not booked on this flight. I then got to Paris where I was stranded after having eye surgery. My only option was to then fly to Edinburgh and this cost was extra 305 Euros. I then had to get my partner to drive 2 and a half hours to collect me from Edinburgh and bring me back to Newcastle which also cost Fuel and time.