Made a very stupid decision to purchase boots from this web site. After paying did not hear from them until I initiated a paypal dispute. That day they sent me a tracking number. The boots did eventually arrive but are a cheap knock off. Ragged soles, fake fur inside of boot, glue marks on outside of boot; would never had purchased from this site if what they showed was what I received. When sending emails reply comes *******@gmail.com not a very business like address and person replying is always Candy (although it is based in China and shipping label has only Chinese characters). Awful merchandise - save your money and purchase the real thing. Mine cost an extra $85 now because I paid full price for a beautiful pair and wasted $85 on the junk knock offs. Save the $85 and put it towards real ugg boots.