I did not receive a discount promised by the company, for a hand bag that was purchased, because of a glitch. It seems the system did not allow for it when I processed my payment. However, after contacting the company, they were more than helpful and accommodating, apologising for the error and offered the discount refund, and a further voucher (to which I was also entitled) on the next purchase. I already purchased a lovely handbag from them in the recent past and now done so again, with another lovely one. Thank you, Lorraine W.