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On one of many items I purchased. Defected Missing/ Multiple Tanzanite stones. Did not receive replacement!
Lorraine F.'s review of JTV earned 5 Very Helpful votes
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Hella Lorraine, we sincerely apologize for your experience. Our goal is to provide excellent products and service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.