Lori T.

Emerging Travel owns Zen Hotels which is a third party booking site stationed in Cyprus. If the parent company allows this to happen to customers they probably operate the same way. CONSIDER YOURSELF WARNED

UPDATE: 5/26 Follow post to see how room cancellation without notice is handled.
I have a hotel room booked and fully paid for with a confirmation and booking number. I have emailed and called Zen Hotels. I spoke with Zen's representative who was very courteous and helpful. I was told that they will reach out to the hotel and fix this matter. As per the hotel my reservation was cancelled without any notice to me. I am currently waiting to hear back via phone or email. It is May 22. I am supposed to check into The Fairmont San Juan on May 28.

If Zen Hotels fixes my room problem I will definitely be increasing my Star review. I will post an update with how my problem was resolved. So everyone will know what to expect from this company.

The Zen Hotel representative told me with confidence that this problem would be resolved and I will be placed at the property I booked at (with 7 other families). I explained I have non refundable airline tickets and pre paid excursions and dinners. ZH representative assured me that the company will "make this right". I have faith in him and Zen Hotels and that they will fix this.

As I said... I will amend this review so everyone will know the resolution.

Please cross your fingers and say a prayer

UPDATE: It is 9:30 on 5/26. My flight is scheduled for 5/28 6:00am. I still have had no resolution from Zen Hotels. The service representative are nice but they have not fixed the problem. I still have all of my non-refundable flights, excursions and dinners but NO PLACE TO STAY. I have found out that they book through BIG POINT and are under the umbrella of EMERGING TRAVEL GROUP.

They asked for a photo below, I guess if they don't give me the room I paid for in full months prior I can always post myself and son sleeping on the beach at night... sigh

I will post another follow up...

I have a hotel room booked and fully paid for with a confirmation and booking number. I have emailed and called Zen Hotels. I spoke with Zen's representative who was very courteous and helpful. I was told that they will reach out to the hotel and fix this matter. As per the hotel my reservation was cancelled without any notice to me. I am currently waiting to hear back via phone or email. It is May 22. I am supposed to check into The Fairmont San Juan on May 28.

If Zen Hotels fixes my room problem I will definitely be increasing my Star review. I will post an update with how my problem was resolved. So everyone will know what to expect from this company.

The Zen Hotel representative told me with confidence that this problem would be resolved and I will be placed at the property I booked at (with 7 other families). I explained I have non refundable airline tickets and pre paid excursions and dinners. ZH representative assured me that the company will "make this right". I have faith in him and Zen Hotels and that they will fix this.

As I said... I will amend this review so everyone will know the resolution.

Please cross your fingers and say a prayer

UPDATE: It is 9:30 on 5/26. My flight is scheduled for 5/28 6:00am. I still have had no resolution from Zen Hotels. The service representative are nice but they have not fixed the problem. I still have all of my non-refundable flights, excursions and dinners but NO PLACE TO STAY. I have found out that they book through BIG POINT and are under the umbrella of EMERGING TRAVEL GROUP.

I will post another follow up...