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Lori S.

Contributor Level

Total Points
86

1 Review by Lori

  • Rosegal

4/19/21

Buyers beware! This so called company is a joke. Their phone number doesn't work and they don't respond to emails in 24 hours like they state. I've emailed them three times for instructions to return some dresses and it's been over 10 days and still no response. Fabric was cheap polyester. I'm ready to dispute the charges if possible. They should be reported to the better business bureau. Buy items from the USA only!

Tip for consumers:
Stay away from Rosegsl

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
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rosegal r. – Rosegal Rep

"Dear Lori ,
Thank you for your feedback.
We are sorry to hear that your item does not meet your expectation.
All of our ROSEGAL clothing items must meet our quality checks before shipment.
Please check our warranty policy here: https://www.rosegal.com/warranty-return/
All of our message in the ticket system will be replied within 24 hours.
Could you please send us your order number?
We will try our best to solve you issue.
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service"

Lori Has Earned 6 Votes

Lori S.'s review of Rosegal earned 6 Very Helpful votes

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