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LORI P.

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1 Review by LORI

Lion Brand Yarn

  • Lion Brand Yarn

“HORRIBLE CUSTOMER SERVICE”
3/18/20

I ORDER HUNDREDS OF YARN EACH MONTH FROM LIONS BRAND COMPANY. THIS LAST SHIPMENT WAS RECEIVED VERY DAMAGED. LIONS BRAND DID NOTHING TO REIMBURSE ME. THEY TOLD ME TO FILE A CLAIM WITH UPS. UPS TOLD ME I HAVE NO RIGHTS AS I AM THE RECIPIENT, NOT THE SHIPPER. THEIR CUSTOMER SERVICE DID NOTHING AND IT WAS OVER $400 SHIPMENT. THEY MAY HAVE GOOD SALES BUT IF YOUR ORDER IS DAMAGED, YOU HAVE TO REPLACE THE YARN AT FULL COST PLUS MY SHIPPING COST ALONE IS ALMOST $50! HORRIBLE COMPANY! I NO LONGER WILL BE ORDERING FROM THAT BUSINESS AND I SUGGEST YOU DON'T EITHER.

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