I signed up 7-08-17 and completed 100% of the profile and uploaded 6 photos. I am attractive. I never had one email for nearly 4 weeks from e-Harmony or any member. I called after 3 weeks and was told I was supposed to log on regularly to get matches. THERE IS NO INFORMATION WHEN YOU PAY AS TO WHAT THEY DO TO HELP PEOPLE FIND MATCHES. I log on and there are no messages. I called them to cancel and get a full refund. They refused and said I need to log on regularly to "refresh", and then I would get new matches. I said that there was never any instruction to do so when I joined, and they never disclosed how they help people connect with one another. They don't help. It is all on each person to reach out and make the first contact. Zoosk and others of the same type of service provide tools to their members that make it all easier, which makes you less vulnerable because they have "daily matches" and "carousel" sent to your email and then you view different potential matches and mark "yes" or "no" as to if you want to meet that person. They, in turn, are getting the same. So when two people say "yes" to one another, you get an email from Zoosk that you both have some interest in each other. That breaks the ice and makes it easier to contact each other because you already know there is some interest. E-harmony has no tools whatsoever. They charge more than double what most dating services charge and they don't disclose how it operates. If you are not happy they keep every penny and refuse to refund. Then, especially after you threaten to cancel and dispute the charge, they will send you a fake profile of someone interested to appease you. This happened to me. The very next day after I called to cancel I get a message, when I logged on, from a very handsome man that looked like he stepped out of GQ magazine with 6 pack abs standing with his shirt off on a surf board. I email him, did he really send me the smiley face and "HI" as I was suspicious that E-harmony sent it. He never answered me, and the next day his profile was no longer available and now the message is missing. It is fraudulent what E-harmony is doing in sending fake members as being interested. I accused them of this and wanted a refund and they refuse. I have disputed it with my Visa and will report them as well. It is a total SCAM. Don't waste your time with E-harmony. Try Zoosk or Plenty of Fish or other services over them. All they do is take your money and offer no assistance in finding matches. Rip Off!. EHarmony sends out fake emails to entice you to believe people are interested when the reality is nobody contacts one another. Eharmony has no tools to help you. It is very expensive and is much less effective than lesser expensive services. They try to lead you to believe that they are of the higher caliper in dating, but nobody reaches out to each other because of fear of rejection. In 4 weeks I had one person contact me, just one. I am fighting them with my VISA. They don't care and they will keep all your money and will not back down. Rip off, total rip off.