I got my skis, boots, bindings, and poles all at once. Everything was found for me by one of the people you can chat with, who said that he would send them out with the bindings mounted. (2 free day shipping) The package arrived on time and I opened it to find the bindings were not mounted. I talked to them again and they refunded my money. I brought them to a ski shop and got them mounted. I then found out they had found the wrong boots for my bindings! I contacted them again and they told me to exchange them, and I did. Last, I come to find the basket on the ski poles will not screw on! Over all the experience was pretty bad. But I didn't give them a one star because other than the poles everything seems pretty good quality and most of the people on the chats were very nice and helpful.