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Member since August 2019

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2 Reviews by Loretta

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Several years ago I had a good experience on Swappa after it was recommended to me by a phone repair man. I decided to use Swappa again for a new phone last month. The seller intentionally sent me a phone that was not unlocked and it was still financed. I immediately contacted the seller and after Swappa got involved he gave an address for me to return the phone. Two weeks later I am still waiting for my refund. Swappa's only involvement is to state that the phone was delivered to a different address. The seller had already acknowledged it was forwarded - the seller gave an address to intentionally and purposely "lose the phone". I've reached out numerous times to the seller via Swappa and Paypal, the seller has refused to answer. Swappa is hands-off and not assisting in the matter. Immediately commenting when a customer states a problem is not customer service. Customer service action, assisting in making it right. Simple comments to acknowledge is not customer service. I've been very disappointed in Swappa's care for the customer and care to keep Swappa a safe place for customers. Buy from websites that will stand behind their customers and assist them.




Beware, don't buy from this company. The dresses may look amazing, but this is not what you get. They ship cheap poorly made items that do not match their size chart. They refuse to return your money but continue to ask for more things, pictures, receipts, item numbers. They did not send a order confirmation, they did not send a track number, they refused to send a shipping return address until after 30 days. Order is disputed with credit card, they are disputing the dispute and still refusing to accept the return. FRAUD, FRAUD, FRAUD!!!!

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Jordan H.

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