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Loretta C.

1 Level 1 Contributor
  • 3 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Computers & Technology, Health

Member since August 2019

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3 Reviews by Loretta

11/21/19
This website, this company is deceptive. I entered my prescription, I uploaded my prescription, I did all that was asked. They immediately took the money from my credit card, it seemed I would have my order in just the shipping time. A week later, nothing about shipment, I contacted them for an update, asking for a refund. They should not have taken money before they even considered processing the order. Nothing from them. Over a week later now I am told they will not be filling my order. But absolutely no mention of a refund, no mention of any assistance in that matter. There is no refund at all - they stole my money!!!
rayas4
raya S. – GlassesUSA Rep
Dear Valued Customer,

We are sorry to hear that you experienced difficulties with your contact lens order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed, and for that, we do apologize. Unfortunately, your prescription had expired and we were unable to fulfill your order. Your refund is currently processing and will be issued promptly.

If you require any further assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.

Yours truly,
GlassesUSA
8/13/19
Several years ago I had a good experience on Swappa after it was recommended to me by a phone repair man. I decided to use Swappa again for a new phone last month. The seller intentionally sent me a phone that was not unlocked and it was still financed. I immediately contacted the seller and after Swappa got involved he gave an address for me to return the phone. Two weeks later I am still waiting for my refund. Swappa's only involvement is to state that the phone was delivered to a different address. The seller had already acknowledged it was forwarded - the seller gave an address to intentionally and purposely "lose the phone". I've reached out numerous times to the seller via Swappa and Paypal, the seller has refused to answer. Swappa is hands-off and not assisting in the matter. Immediately commenting when a customer states a problem is not customer service. Customer service action, assisting in making it right. Simple comments to acknowledge is not customer service. I've been very disappointed in Swappa's care for the customer and care to keep Swappa a safe place for customers. Buy from websites that will stand behind their customers and assist them.
bene318
Swappa-Support -. – Swappa Rep
Loretta,

We're sorry for the hassle with this sale. It is far from the norm on Swappa.

This seller sold a device that was not as advertised and against our criteria.

Our staff responded multiple times on the sale page and communicated that a return would be needed.

When the seller stopped addressing this on the return. we advised escalating to Paypal to force this.

We show Paypal has forced a refund here.

Due to the sellers refusal to address this, they were removed from our service and will not be returning.
8/9/19
Beware, don't buy from this company. The dresses may look amazing, but this is not what you get. They ship cheap poorly made items that do not match their size chart. They refuse to return your money but continue to ask for more things, pictures, receipts, item numbers. They did not send a order confirmation, they did not send a track number, they refused to send a shipping return address until after 30 days. Order is disputed with credit card, they are disputing the dispute and still refusing to accept the return. FRAUD, FRAUD, FRAUD!!!!

Loretta Has Earned 4 Votes

Loretta C.'s review of GlassesUSA earned 2 Very Helpful votes

Loretta C.'s review of Swappa earned 2 Very Helpful votes

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Loretta is Following 1 User

jordanh141
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Jordan H.

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