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lorenzo M.

uk

Contributor Level

Total Points
80

1 Review by lorenzo

  • Etravel

8/10/21

SCAM, AVOID AT ALL COST, HERE IS MY STOrY:

So, I was traveling to Greece from UK with ryan air. My flight was 0935, and at 0835 ryanair tells me i need greece PLF (Passenger locator form) which is free from the government website, i had no idea is the case, because Ryanair didnt tell me. It was my first time to travel, So I was rushing to find the form, and look what etravel have cunningly created pretty much web addresses to mimic what would look like the government website. For example:
Greece:
Digital Passenger Locator Form for Greece (PLF)
www.passenger-locator-greece.com
UK: www.passenger-locator-uk.com/
Etc

Bear in mind, they provide 0 value to you, since it is an automated service, and it supposed to be free on the actual official government website. So if you use them, then you have been scammed.

So, i filled in the form, bear in mind i was rushing, this is how these spider net websites catch people off-guard, all this time i am thinking this is the government website, before they let me submit they asked for payment, not at any point of filling the application there was a button that tells this application will cost 49 euros, not once, because they know, once you clock on it, you realize this not free. So, got to the end, they asked for payment details, i had no idea how much it was, but now i am gonna miss my flight and the form took good 15 minutes of doing it on the phone... so i had to make a payment because i was thinking this is government website, i have no choice, without it, they will not let me in. So i paid. After payment, i got a screen saying thank you (might as well put a smiley and wink too), i stood there waiting for my PDF? Nope. No pdf, not even a receipt for the payment. The only way i found out they charged me was when i checked on my bank app.

Now it is 0900 i am still waiting for whatever i paid for... then i told ryanair who confirmed that this PLF is free. And i was scammed... so i had to search further, find the Greece government official PLF website [[ https://travel.gov.gr/#/]] go through the process. And as i submitted on that website (i have been using my phone to do all this). PDF was issued immediately, as i submitted, and i downloaded on my phone
A day later, i contacted them on PL Greece <*******@travel-tips.org> demanding my PDF. As i have never ( happy to provide all the evidence needed to any one about this real life story of how these scammers take advantage of people vulnerabilities with their mimicking and concealing website)
They refused to refund me the undone service, and they emailed me the PDF a day later saying that the PDF was sent to me (i have never received it not even in my junk mail) at 10:55, some 2 hours after i submitted the application to them, while the official government website that generated the PDF straight away.
They send some flimsy T&Cs "https://www.passenger-locator-greece.com/terms", and in no place in the whole page, at any point while i was following the process, they (etravel) tell me that:
- they will charge me 49 euros, or even request my approval to pay that before they take me to the payment option, they straight away took me there.
- that the PDF will take 2 hours to be generated
- That they will not be sending me a receipt of my Payment (i still have not received a receipt for my payment)

Somewhere down at the bottom of their web page (because they hope by then you would be given up to check further) they say this (spoiler alert, there is a lot of bull$#*! warning from them and i will tell you why):

[[ About E-Travel?
This website is a non-governmental agency providing a full array of travel services, including the Passenger Locator form for Greece.

Should you find any errors in your application, you may contact us up to 48 hours before your flight by sending an email to *******@travel-tips.org. Note that you'll have to make a new application if you contact us after we submit the application to the Greek Government.

For more information, contact our customer care. Apart from this, there are also other services available for you. The cost of the registration is €49.

It's also possible to place your application on the website of the Greek Government. However, in this case, you can only submit the application form 48 hours before you land in Greece and won't have any help from a live support agent, so you have to remember that incorrect applications can lead to difficulties entering Greece.]]

This is what Etravel claim (Lie): "However, in this case, you can only submit the application form 48 hours before you land in Greece "
Big Fat LIE
I filled my PLF 15 minutes before the flight, i got to Greece, the border control let me in.

All in all, DO IT ON THE GOVERNMENT WEBSITE, NEVER USE THEIR 0 VALUE SERVICE

Tip for consumers:
Go to the official government websites. you can try UK government travel advice , FREE OF CHARGE

Products used:
Government Official Website

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