Loren W.

I stopped at a BHLDN salon in NYC and tried on a 2-piece wedding outfit that was the only thing, thus far, that I thought I even remotely liked. Knowing they had a 30-day return policy I had my consultant for the day take my measurements and I ordered both the Havana top and the Bellamy skirt. About a week later I received a box in the mail and it only had the Havana top even though I was charged the full $1,500 for both items. I had to call customer service and wait on hold 10 min before getting a woman on the line that had the worst connection and was very rude. She said she would correct the situation and send me another skirt though. Another week later and I received the skirt, but I ended up really disliking the whole outfit once I tried it on again and packed them both up in the same box with all paperwork inside (for both separate orders) and returned them through a UPS facility. About 2-3 weeks later I received my refund for the top, but still have yet to receive a refund for the skirt (almost another month later). I emailed their customer service and was told I'd have to wait 72 hours for a reply, when I got a reply they said it could take at least another week, and after about 1.5 weeks I still hadn't seen my credit so I called again just to have another fairly rude woman tell me they put through a claim and I'd have to wait another 72 hours for a response. This is ridiculous and the customer service for this company is horrible. I would NOT recommend making any purchases here. In addition to this poor reflection on the company the construction and fit of the 2 pieces I ordered was horrible. The skirt was too small even though they measured me and told me to order up and the lace top was just the worst fit with a lot of excess fabric under the underarms that I don't think a seamstress would really be able to take in without disrupting the lace/ scallop pattern and edging. So regretful I ever ordered here - They're holding a $1,000 of my money hostage now while trying to plan my wedding. :(