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I have never written an online review before, but this experience motivated me to. Half of my items were missing. The packaging was atrocious and two items were damaged. Two items also in no way resemble the images on the website. Website blatantly lied about material used to construct. Major rip-off will not be purchasing from dot & bo again. Beware!
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Hi Loren,
Thank you for reaching out and sharing your experience. We’re very sorry for the frustration caused by this order.
Our Customer Relationships team has reached out on two separate occasions to work on resolving this for you.
Our tracking shows that all items have been delivered to you. This tracking information can be found in your Dot & Bo account and in the emails from our team.
If any of the items you received are damaged or appear misrepresented, our Customer Relationships team is more than happy to look into this further. Please feel free to respond to either of the emails we’ve sent.
We look forward to resolving this for you as soon as possible, Loren!
Very best,
The Dot & Bo Team