I have used 1-800-Flowers many times in the past. The online experience is great. My fiancé had requested that I not send her flowers in a box. She wants them delivered from a local florist. The quality of the flowers from a local florist has been hit or miss lately. This last time for Valentines Day, they were definitely substandard. The flowers were already "aged" and were thrown away within two days. Quite disappointing for spending $190 with 1800flowers!