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Lorena V.

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Level 1 Contributor

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334

4 Reviews by Lorena

  • American Eagle Outfitters

6/14/19

I placed an order for 2 business day delivery. I checked the tracking number and there has been no movement for 4 days. I reached out to their Customer Service department and all they said was for me to wait 5 days and if I don't receive it to contact them again. Seriously? You can't even follow up with me? Or contact UPS? I leave on vacation! No merchandise, no follow up, no refund. Horrible service!

H&M
  • H&M

7/4/18

H&M CS service is terrible. This is my third time calling their CS line and I was told the first and second time I called that it would be delivered on Tuesday 7/3/18. My third time calling, the CS rep Roy could not help me at all and asked me 3 times for my order number making me feel stupid the 2nd time saying the number I was giving him was not the order number. Well thats weird since that was the exact number I gave both times to each rep that assisted me and was able to pull up the information. He then finally pulled up the information and basically said my package is lost. I asked to speak to a manager and he refused to transfer me to a manager or at least issue me a refund for my lost package. He says I have to wait 14 days and call back! Are you kidding me!? According to the UPS tracking, it is scheduled to be delivered on Tuesday 7/3/18. The problem is that it's already Wednesday 7/4/18. I leave the country on Saturday and I placed my order ahead of time to make sure I received it before I left. H&M is a terribly company who just steals consumers money.

  • Nordstrom Rack

11/1/17

I ordered a MAC blush from Nordstrom Rack online. I was very excited since it was on sale and a retired color. When i opened my package, to my disappointment it was an eye shadow. I contacted Nordstrom Rack immediately and they "apologized" and told me to place a new order and will refund my shipping. Well the item sold out. They then just basically said here is a label so you can return the wrong item. I returned the item using the label they provided, I literally live in the same county and my return has yet to be received! Its been 4 days! I received the wrong item and I have no money. I spoke with three separate reps and that last one Brian S was no help. I want my refund!

  • Zara

10/11/17

I saw the same pair of shoes I purchased for $20 less. I chatted zara.com and Amanda assisted me. She immediately just informed me zara's policy and that was it. All I am asking for is a $20 price adjustment. That seems fair. She first said she would look into it and literally 6 seconds later, she informs me there is not price adjustment policy. She then informed me she was a manager. Well Zara, you have the worst manager ever. Instead of making the customer happy, or at least providing customer service she just really shows she doesn't care.

Lorena Has Earned 14 Votes

Lorena V.'s review of Nordstrom Rack earned 5 Very Helpful votes

Lorena V.'s review of H&M earned 5 Very Helpful votes

Lorena V.'s review of American Eagle Outfitters earned 4 Very Helpful votes

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