Lorena A.

Dr. Graff performed surgery on my left foot. I had morton's neuroma. After my surgery and once the bandage was off, I could feel my bone at the ball of my foot touching ground, with no padding. I also felt like when you have a sock that crumbles all the way close to your toes. These conditions were non existent before the surgery. I went back to his office and told him how I felt and all he did was give me a shot on my foot. Days went by without me noticing a difference and went back to his office. He said that he didn't know what was wrong, did not do an MRI or any other tests and gave me another shot on my foot. The surgery was over a year ago on January of 2018. To date I walk with pain much worse than before the surgery, a sensation of having a crumbled sock at the edge of my foot where the toes are and my left toes' ligaments thinner than my right, I guess from all the shots. I can't use shoes because of the pain (I go around in workout shoes most of the time) and mostly I can't dance because of the pain... this was my passion in life and the reason I did the surgery in the first place. When I do dance, just because I miss it so much, it has to be in no heel shoes and hurt all the way through it. I can't describe how depressed this has made me feel, I'm so limited in any activity and am always walking with pain. I encourage you to stay away from this Dr.

I bought a HAMPTON AND RHODES mattress set back on June 19,2017 at the Mattress Firm in Plano, TX on Park st. I believe HAMPTON AND RHODES is Mattress Frim own brand. By July the box spring was very squeaky. I called the manager and he offered to exchange my box spring. He scheduled it out for me for a Friday afternoon. I took that half day off of work and waited patiently until the evening. After them not arriving, I called him asking him about the delivery. He told me he would call the warehouse to see what was happening. He did not call me back. I called about 20 mins later and the store was already closed. When I called on Saturday, the person on duty said that the manager was not in. I explained to him what had happened and told him I would like to talk to the district manager. He literally burst out laughing and told me the district manager would not take his time to speak to me about something like this. I was very upset and called the store on Willow Bend in Plano TX. The manager on duty checked the order. It had NOT been placed. She went ahead and placed if for me. She encouraged me to upgrade my mattress, which I did, and gave me a mattress cover for free. She was great. I got my delivery on time. I never received a call from the other manager at all, even though I asked for him to call me. I believe his name is Gabriel. By October the box spring was squeaking again, terribly. I called customer service and all they offered was to give me store credit, but I was told that they would have to pick up their DEFFECTIVE BOX SPING AND CHARGE ME $79.00 TO DO SO. So I would have to pay them to pick up their malfunctioning product and give me store credit. I would never buy a product from them again. Why would I want a store credit? And why am I having to pay for it to be picked up if its defective? This is a TERRIBLE PRODUCT AND I received TERRIBLE SERVICE AT THAT STORE. I am very upset about the whole situation.