I purchased my LV from the LXR and Co that had a counter setup inside the Lord and Taylor store in Woodfield Mall Schaumburg Il. I looked closely at the bag several times and did not see anything wrong. Paid a lot of money and not even a month and a half later the strap broke! How do you sell a defective bag INSIDE A LORD AND TAYLOR store? Shame on Lord and Taylor for taking on such a sham of a company to take advantage of your shoppers! I will be complaining to Lord and Taylor so that they know what kind of scam artists they are allowing in their stores! You will never see you money back from LXR and Co. Do not buy from them!