Member since January 2019
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I ordered a package with several items a few weeks back. Initially I was sent an email that was intended to keep track of where my package was at in the process. From that moment forward I was not updated on anything. As a matter of fact I had the product since yesterday and it still says according to those emails that it is in the warehouse. Once those finally arrived I realized that one of my products was still missing. When I finally got a hold of customer service the only thing I was looking for was an answer as to why it was not included in my package as well as why I was not informed of it. It almost seems to me as if they were hoping I didn't know it was missing and wouldn't have to issue me a refund. They did offer a gift card instead but should I have decided to use it I would have ended up paying more in shipping and handling and the gift card itself was worth. Again the only thing I really wanted was a refund and an answer and once I asked for it they stopped speaking to me. Emails stopped suddenly. Again the products are beautiful, but the service makes is awful
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