I purchased the Groupon for this site and promptly set about choosing my charms. I ordered 4 charms and they came on time - HOWEVER one was printed incorrectly. I called, left a message and then sent an e-mail. They responded to my e-mail saying that as soon as I sent back the incorrect charm, they would replace it, and the replacement would come to me in about 2 weeks. It has now been a month. I have not recieved the replacement and they are not responding to my e-mails or my phone calls. Nothing irritates me more than crappy service. I will never order from them again.