The website is slippery... it quickly takes the buyer to places to purchase more without being clear at all. When I called to cancel, the number was busy for a long time. Once I got though to a person, I stated that 18 dollars to mail two pillows was ridiculous... the guy was rude... I cancelled everything. BE AWARE... read the reviews... most people did not like their experience. The company will only refund the cost of the item... not the shipping.