Before finding blue scandal I ordered from blanc2noir.com and had a horrible experience so much that I filed with the BBB (so don't order from there girls) then I found blue scandal I contacted them in Facebook and they responded all my questions, saw the reviews on amazon.com and decided to place my order, in 4 days my order was at my door one of the items was damaged at arrival, I contacted them about this little issue they replaced my product no questions asked I love NYX and I will order from them again love, love, love this website :)