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Logan T.

2
Level 2 Contributor

Contributor Level

Total Points
412

5 Reviews by Logan

  • U-Haul

9/8/23

Two weeks ago, I reserved a truck and trailor 2 miles from my house. With less than 24 hours notice, they changed my reservation so that the truck was 40 minutes away and the trailor was in a different location.

  • PayPal

6/12/23

I did everything by the book, and by their rules.

I bought a guitar online for $4,000 by having the seller send me a paypal invoice

Paypal terms say that I am protected if the seller sends me a counterfeit item and there is a Paypal invoice for the transaction (there is)

The seller sent me a counterfeit guitar.

Paypal told me to get documented proof from a guitar repair person and to send the guitar back with signature proof of delivery. Paypal told me to upload both documents to Paypal. I did both

Multiple representatives told me that I did what was asked and that I'd be refunded in a few days, but they have no power because the mysterious "back office" is handling this claim due to it being over 1,000 dollars. Back office has no emails and no phones accessible apparently

After talking to 10 people and calling for 4 weeks, Paypal denied my claim. Each person I spoke to said a different BS reason

Reason 1: The signature at the address wasn't from the person who sent the guitar (there is nothing in their policy that dictates who the signature needs to be from, and a rep on the phone verified that

Reason 2: I didn't provide tracking and delivery confirmation info (I know, ironic how they could claim #1 and #2 at the same time. I resent them the info, and they re-confirmed that I in fact sent the correct info

Reason 3: That the guitar was a "resale" (again, nothing in their policy saying anything about that exluding me from buyer protection. I verified with a rep on the phone that this was BS)

Reason 4: I had someone repair the guitar (uh, what? This is bogus and not true)

I called back, again, and reopened the case, but the whole process is just starting over again, with little hope for me I fear. Don't know what to do

Service
Value
Shipping
Returns
Quality
  • RealtyStore

9/11/20

Don't show MLS data. Make it difficult to cancel. They make it seem like you're going to get up-to-date MLS information, but it's not included.

  • ConsultingCase101

10/7/19

The cases are of incredibly low quality. When I complained, they blocked my access to my account without refunding me.

  • Viagogo

3/31/19

I bought tickets, only to find out three days before the concert that they were going to cancel them and not find replacements.

Logan Has Earned 12 Votes

Logan T.'s review of Viagogo earned 5 Very Helpful votes

Logan T.'s review of RealtyStore earned 5 Very Helpful votes

Logan T.'s review of ConsultingCase101 earned 2 Very Helpful votes

Logan hasn’t received any thanks yous.

Logan doesn’t have any fans yet.

Logan is Following 1 User

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Lorraine K.
1 Review
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