Logan S.’s Reviews of Blick Art Materials & more

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Art Supplies

“Photos and description don't match what they send”

4/4/17

I ordered a vice to assemble picture frames and I was hesitant to order from this website because it looks a little sketchy. Against my better judgement I went ahead and placed my order after really analyzing the whole listing for this tool. I saw that there were two things had almost identical names. One was out of stock and one was in stock. The one in stock happened to be cheaper. I was a little skeptical about this, but All of the pictures showed the whole tool, the descriptions were identical, everything matched. I was sure that I was getting the right thing. When it arrived, I was very disappointed to see that only a small part of the tool was shipped. I went back to their website to double check, and sure enough, it shows the whole tool and describes the whole tool. I called customer service and was told that even though it shows that picture and describes it that way, it's not what you get. If I wanted the whole tool, I'd have to buy the other out of stock part for $100. Don't trust the pictures or descriptions on this website.

UPDATE (4/24/17): They still haven't updated the listing to reflect the actual pictures or description of the product as they said they would.

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Thank you

Annette M. – Blick Art Materials Rep Over a year old

Hi Logan,

Thank you so much for bringing this to our attention! I found out that our Customer Care team has already been working on this for you. They have sent a prepaid return label, issued a full refund and will also be sending you a Valued Customer coupon as a token of apology.

We did find that the product page was incomplete. While you did purchase and receive the Joiner Vise, it sounds like what you really wanted was the Framing Joiner. Both the Framing Joiner and the accessory Joiner Vise are sold on the same page however the only description and images on the page was for the Framing Joiner and the V nails, and the image and description for the vise was completely absent from the page. We are very sorry for the inconvenience this caused for you. Our web team is currently working on obtaining the missing information and will be updating that page as quickly as possible.

We are proud to say that we provide more information about the products we sell on our webpages than most other retailers, including downloadable MSDS sheets, pigment info and swatches for paints, videos, specs, assembly or instructional pdfs, and any other available information we can find. We do try to ensure that all of our product pages are as complete and accurate as possible, but sometimes we fall short. When that happens we do apologize and appreciate your help in identifying those error or omissions.

Again, thank you for bringing this to our attention and we hope you will give us another try!