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Logan S.

Contributor Level

Total Points
81

1 Review by Logan

  • ReptileCity

3/29/17

The reptile came in healthy and attentive which is more than most reptile companies can say, but he wasn't listed as a live animal on the package and had no heat pack. The shipping was 35$ while they only had to pay 7.50$, it wasn't overnight shipping it wasn't listed as perishable and it didn't have a heat pad. When I called them and confronted them they dodged my questions and told me "we've always done things this way". I was disappointed in their lack of care for the animal during shipping
I wouldn't not recommend reptile city but they need to improve on their shipping and customer service

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