I originally ordered an amp from guitar center. After a couple weeks, I called to ask where my package was, and they said they didn't have it in stock and had already given me my money back. I ordered the same amp from Sweetwater and it got to me in 4 business days. Todd Cotten called me a couple hours after I placed my order to tell me that it was on the truck. Another time I ordered and Todd called me to make sure I got my product, and offered to give me advice in using it because he's an experience musician. Great people and a great company.