Anna W.

I contacted them again about my order and got no response. I then contacted them again and told them I would be disputing the charge with my bank, since after over 3 weeks, my package had not even been shipped. When I told them that, they finally got back to me. They told me that my package must had gotten lost in the mail (which I just wanted to point out that I have seen them say that to a lot of people regarding their packages. So how do so many go lost?). Nonetheless, they gave me a new tracking number and told me my order would be shipped out in 1-2 business days. I checked it today and it finally said in transit instead of label created. It says I should get it on December 5th. So after waiting almost exactly a month I will finally get my order...

I ordered on 11/6 and was notified of shipment on 11/11. Over three weeks later and the shipping info from fedex still says that only the label has been created. Still has not even been shipped. I only ordered 2 brush sets. I contacted them about a week ago and they told me they would refund my shipping ($6.95) and that the order had been shipped out and to wait 24-48 hours for fedex to update the change. Well its a week later and while I am happy they refunded my shipping, they did lie when they told me that it had indeed shipped out. 22 days later and still says label created. I am LIVID. I am considering disputing this with my bank before it gets to be too late. I thought I wouldnt have any problem getting my order before Christmas since I ordered on 11/6 (!) but I am concerned it is not even going to be sent out at all. Never ordering from them again.