LM C.

I ordered invitations. Zazzle by far was not the least expensive but had the design I desired. I proofed the order and it seemed fine. A few days later, when I thought the order was soon to arrive any day, I received an email suggesting I cancel my order because the design I selected would produce white space. After "re-reviewing" the order it was not to my satisfaction and I made edits to the design. I am grateful for the proofing. But the anticipated lead time had decreased and in order to get the invitations out in a sufficient time, I would have to expedite shipping. While this is better than having to pay two full shipping costs, I am dissatisfied with having to now pay an additional cost for shipping an order that appeared to be correct at the time of ordering. After speaking to a representative and expressing my concern, the rep was unrelenting. The fact that I put time into the design and reviewed it several times, before submitting and then all of the sudden there is a problem that results in an increased shipping cost comes across a little suspect and not good customer service. My biggest regret is not capturing a screen shot of the order submitted as proof of the discrepancy. Zazzle is not inexpensive and the customer service is average at best. I ordered business cards previously and they were just "ok". Usable... but nothing extraordinary as the price might suggest. The experience IS NOT acceptable and there has been friction.

After posting the above original review, a representative from Zazzle emailed me and rectified the shipping issue in a way that was better than what I was originally asking to receive. The gesture created a sense of value in me as a customer. I still would advise other consumers to take proof of your proof, leave ample lead time, and hope that customer service overall has improved so that public shame to the company is not required in order to get a satisfactory resolution. I guess Zazzle is trying to get it right.