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Jamesg F.

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Experience: Home & Garden

Member since September 2020

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1 Review by Jamesg

I called rightio as a result of a Google search for boiler repair, which produced a listing which claimed 'no call out charge'.
The agent on the phone said if we carry out the repair you'll be charged £139 +vat per hour for labour plus parts and no monies payable till completion of work, I was then asked for card details but I refused. The engineer arrived 2 hours early, while I was still working, was there for under 10 mins, did no work (the repair quote was so high I did not want to proceed) and then asked for payment of £166.80. I refused and was told the office would call me that day. I have received no call, but have had an email billing me for the above. I can see from the many 1 Star reviews that this seems to be their playbook, and now the stress of a potential £166 for nothing, when I'm going to have to find over 1k for a new boiler, is more worry than I need. I'm disgusted by my own experience, and even more so for the treatment of elderly and vulnerable customers that I see throughout these reviews. I've contacted trading standards, and now await the likely threatening debt collection letters which are no doubt the next phase of this company's attempts to extort money for nothing

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