I ordered an arrangement for my invalid brother for Christmas. On 12/20, I got an e-mail saying they could not fill the order and a refund would be issued. On 1/22 I discovered credit was not received. I sent a request to Troy's. They answered back very curtly that a refund had been issued and should be received in 5-7 business days. It has already been over a month! No offer to check into it, in fact they said there is nothing they can do. Am disputing charge with credit card company.