I ordered this bike online a couple of months ago. Everything worked as it is suppose to work. Order confirmation, shipping confirmation, I Knew when it would be delivered and it did arrive with some damage to the box that it was in but there was no damage to the bike.
Unlike bikes from other companies that were shipped to me for assembly. The bike from BikesDirect was properly adjusted and mostly assembled at it should be so no further adjustments to bearings, brakes or spokes were necessary. I would call it easy to assemble even for a beginner.
I cannot tell you about customer support or help with assembly since there were no problems. The only question I would have is to do with the proper adjustment of the eight speed internal geared hub. Instructions for that are included with the paperwork packaged with the bike. Even though it was properly adjusted at the factory. Adjustment of cables is always needed once the bike has been used some. Parts will seat in and any new cable will stretch some.
The bike itself is great. It is an aluminum bike with a 56 frame size and it is a pleasure to ride. The bike weighs thirty pounds and I hung about three pounds of add-on items such as lights, tool bag with tools and a rear rack.
I have two other bikes. If I decide to buy yet another bike it will be from BikesDirect.
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