L J.

I will never purchase from LL Bean again. It is a dishonest company that does not stand behind their products. I sent back a pair of Storm Chasers that were leaking. I spoke to Kay on 4/29/21 about the return, and she sent me a UPS label. At no time did she tell me there might be a problem with returning them because I'd had them since 2019 or possible wear on the shoes. She told me the company would take my word for it that they were leaking. I spoke to Melissa on 5/6/21 about the Storm Chasers. She told me that I could receive a full refund or exchange them. The company didn't have any black women's Storm Chasers so I asked her to hold a men's pair for me as I wasn't sure I wanted them due to the single choice of color. On 5/7/21 Deb called me very early in the morning to tell me that LL Bean would not honor the exchange or refund. When I questioned her regarding Melissa's plan, she told me Melissa would call me back. She never did. I called twice on 5/11/21 and once on 5/12/21 and never spoke to Melissa. During the 5/12/21 phone call, Kristen read me supposed notes from Melissa completely changed from our actual conversation, making me out to be a liar. Finally, on 5/12/21, a supervisor called me to tell me LL Bean wouldn't do anything for me regarding the defective Storm Chasers. I will not continue to do business with a company that doesn't have integrity.