Lizzie D.

Terrible experience. Ordered same day flowers for a grieving loved one. Received confirmation the flowers were delivered. They were not. Received a call from the company they needed to talk to me about the order. They never delivered it because the local flower shop who was going to prepare the flowers charged them more than expected. Rather than accept the charge themselves they apparently made the decision to just not deliver my order until I agreed to cover the additional amount they were being charged for the flowers, although the additional fee was entirely their mistake and had nothing to do with my order.

This company posted a false price which I purchased and then refused to deliver my product until I paid the additional fee.

In addition, their customer service is also terrible and non-existent. The emails they send are automated and contain no order specific information. The customer service phone number they have will ONLY connect you with an answering service where they CANNOT give you any information about your order. It took me THREE DAYS of trying to finally get in touch with an actual human with any information about why my same day flower delivery was not delivered.