Lizzie B.

We use Solopress for business cards and they have been fine before but our last order with them was just terrible.
We ordered new cards and when they arrived they were not centred, still had the cut marks on them and look terrible.
I rang customers service about 5 times and they kept hanging up on me so I emailed my complaint and surprise, surprise they suddenly had time for us. I explained over the phone the issue again and they said that they were sorry and that they would issue a reprint. I then asked for a refund and they said that we would get our money back because what we had received was totally wrong and it was a gesture of goodwill. Cards arrived and everything was fine... until I received the credit card statement which, showed that they had charged us full price. Rang up and was told that they only do one or the other even if they are the ones that make the mistake. Can't get the money back. They may look good on the surface and I think that generally, they do a fine job but when things go wrong, they really show their true colours. Absolutely rubbish on customer service. Won't be giving them any more business.