Liz X.

I was pretty nervous at first about my refund options and process since there really wasn't much information available online. After reading reviews here and a couple of posts on Facebook, I decided to give it a shot (considering I did spend 450 on two tickets and the refund to my concert only went back to the original ticket purchaser). I emailed two emails asking for a refund, providing my contact information and what concert. Within a week, I got an email about refund order (there is delayed processing due to the amount of emails) and I also got my money back too. Smooth effort and made me definitely stress less.

Their 100% refund policy (as what I have seen) only applies to cancelled events.

- Confirm that your event is 100% CANCELLED, not waiting for reschedule or something else. Otherwise you will not get a full refund.
- Email their orders email.

In the email, provide a quick summary of what event got cancelled and mention their "Buyer Guarantee" policy. Include your contact information and most IMPORTANTLY, your order # from when you purchased your tickets. (scroll through your old emails if needed)

Hope this helps others!